The blog of Arshad Merali

Business / Entrepreneurship / Customer Service / Restaurants / Environment / Book

July 17th, 2008

What do you do?

By Arshad Merali

A lot of people don’t really know what they do. Or at least don’t know how to say what they do. Many, when asked, state their job or their title. Read More »

Filed Under Business, Entrepreneurship

April 24th, 2008

Amateur Restaurateurs

By Arshad Merali

One of my pet peeves is a bad experience.  It could be bad food, bad service, a pushy salesperson, etc. Read More »

Filed Under Customer service, Restaurants

April 18th, 2008

Make me feel important

By Arshad Merali

One of the masters of sales and relationship building is the late Mary Kay Ash, founder of Mary Kay Inc., the cosmetics powerhouse. Read More »

Filed Under Business, Customer service

February 14th, 2008

Treating people right

By Arshad Merali

One of the most important lessons in life is learning how to treat others.  Everybody knows the ‘Golden Rule’ but how many actually follow it? Read More »

Filed Under Business, Entrepreneurship

November 19th, 2007

Taking the time to complain

By Arshad Merali

A Harvard professor once taught me to complain about everything.  He theorized that if we complained about everything, people would work harder to deliver better service.

Read More »

Filed Under Customer service

November 12th, 2007

Time worked but not paid

By Arshad Merali

I’ve noticed there are still companies out there that round employee’s time (punches, swipes, whatever you want to call it).

Read More »

Filed Under Business, Entrepreneurship

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Recent Entries

Books
Juicing The Orange Juicing the Orange

Pat Fallon and
Fred Senn
Chocolates on the Pillow Aren't Enough Chocolates on the Pillow Aren't Enough

Jonathan M. Tisch and Karl Weber
Juicing The Orange Never Eat Alone

Keith Ferrazzi and
Tahl Raz
Grapevine Grapevine

David Balter and
John Butman