The importance of properly worded survey questions
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Recently, Labatt announced an offer to purchase one of the few remaining ‘independent’ brewers in Canada, Lakeport Brewing.
Well, Teresa Cascioli’s annoying commercials and ‘on-air’ lack of style aside (I’m sure she is great in person and you have to give her credit for cracking the old boys network), on the substance I think this is great for Lakeport, its employees and its shareholders (an extra 20% premium on the stock’s trading price?). Assuming that they help increase Lakeport’s dominant position in the Private Label world.
But the geniuses at Labatt may have other ideas in mind… or so the word on the street seems to indicate. Today, I was made aware of a web site called “hamiltonbeer.com“. On the site, they say and ask:
There are two prominent truths about beer drinkers: They are loyal to their brand and they cling tightly to principles.
If the two are in conflict, which will win out?
This site was created for one purpose only – to ask your opinion. Please share it with us – takes less than 15 seconds.
There is speculation that the proposed purchase of Lakeport Brewery by Labatt is for the purpose of closing Lakeport to reduce competition.
If this were to happen would you switch your brand of beer?
YES or NO?
First off, this question assumes that the people taking the survey 1. Already drink Lakeport and 2. Lakeport will continue to be offered even if the brewing facility is closed. But who knows the answers to these questions? If I were a Lakeport drinker, how could I answer this question without knowing whether my beer was still going to be available (maybe brewed by Labatt at another facility).
If not, then would I have a choice? Of course not. But I could and most probably would choose another ‘independent’ brewer just to make a point. One can only deduce that just by asking this question, there must be some consideration being given to continue offering the Lakeport 24 for $24 beer… no? But then again, we all know what happens when we make assumptions
So the lesson here for fellow business people is to think more about your objectives, be more clear and communicate your goals, and ask the right questions to the right people. This is the only way to get the answers you really need in order to make the decisions you need to make.







2 Comments
Dear Arshad,
I do see your point about specificity and wording a survey correctly, however when we designed the site and the survey we wanted simplicy and results with the least number of questions.
It is logical to assume that the survey results come from the yes/no choices available, however this is not the logic behind the calculations.
The survey results are calculated only on the basis of the brand choices made in the drop down box.
Michael,
Thanks for the feedback and clarification.
Clearly, you understand the concept of simplicty and have executed this survey with a minimal number of questions. Kudos to you and your team for having grasped this!
If I could make a suggestion… it may make sense to first ask whether the respondent drinks Lakeport. If so, then maybe ask if they would switch? But… to ask if they would switch must assume that they will have a choice. If there is no intention to continue brewing Lakeport, then I think the question becomes irrelevant.
The question that you ask is related directly to its preceding statement: “There is speculation that the proposed purchase of Lakeport Brewery by Labatt is for the purpose of closing Lakeport to reduce competition.”
If this is true, then how does the consumer have a choice whether to switch or not?
Lakeport drinkers drink Lakeport for 2 reasons:
1. They have an allegiance to Lakeport because they live or work in the Hamilton and surrounding area.
2. The beer is damn cheap.
These are not brand chasers that fall for the typical Beer commercials. Although they do watch and enjoy them
Good luck with your survey.
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