August 25th, 2007

The importance of silence

By Arshad Merali

Ever been in a conversation with someone that keeps interrupting you in the middle of a sentence?  Or someone that tries to complete your sentence?  Generally, you don’t leave thinking what a great conversation. 

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Filed Under Business, Customer service, Entrepreneurship

August 7th, 2007

Working without your mask

By Arshad Merali

Corporate life sucks… you pretend to be all professional and everything but are you really being you?

For some reason, we have been socialized to think that there is a certain way to act, talk and interact at work. Have you ever been out with your coworkers for drinks? Ever find how people are different outside of the work environment? It must be more than the alcohol!

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Filed Under Business, Entrepreneurship

June 14th, 2007

The psychology of customer service

By Arshad Merali

We’ve all heard the saying that “people buy from people” and I’ve seen it in action over and over.  In fact, I have left stores when I didn’t “feel” comfortable with the sales person. And on the flip side, I know I have bought more than I really came for, when the sales person was really nice and I “liked” them.

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Filed Under Business, Customer service

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