April 24th, 2008
Amateur Restaurateurs
One of my pet peeves is a bad experience. It could be bad food, bad service, a pushy salesperson, etc. Read More »
No Comments »Filed Under Customer service, Restaurants
One of my pet peeves is a bad experience. It could be bad food, bad service, a pushy salesperson, etc. Read More »
No Comments »Filed Under Customer service, Restaurants
One of the masters of sales and relationship building is the late Mary Kay Ash, founder of Mary Kay Inc., the cosmetics powerhouse. Read More »
Filed Under Business, Customer service
A Harvard professor once taught me to complain about everything. He theorized that if we complained about everything, people would work harder to deliver better service.
Filed Under Customer service
Some companies really value their customers while others see them as a necessary evil… where does your organization sit?
Filed Under Business, Customer service, Entrepreneurship
Ever been in a conversation with someone that keeps interrupting you in the middle of a sentence? Or someone that tries to complete your sentence? Generally, you don’t leave thinking what a great conversation.
Filed Under Business, Customer service, Entrepreneurship
When we go to a restaurant or a bar, we usually leave a tip… this is what we’re conditioned to do. Some people leave more than others, but for the most part, we all do it.
But what about when you buy a coffee or a sandwich at the take-out place, do you leave a tip? Most people don’t… I know that I never used to.
Filed Under Customer service, Restaurants
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Juicing the Orange Pat Fallon and Fred Senn |
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Chocolates on the Pillow Aren't Enough Jonathan M. Tisch and Karl Weber |
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Never Eat Alone Keith Ferrazzi and Tahl Raz |
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Grapevine David Balter and John Butman |
