October 8th, 2007

How do you treat your customers

By Arshad Merali

Some companies really value their customers while others see them as a necessary evil… where does your organization sit?

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Filed Under Business, Customer service, Entrepreneurship

August 25th, 2007

The importance of silence

By Arshad Merali

Ever been in a conversation with someone that keeps interrupting you in the middle of a sentence?  Or someone that tries to complete your sentence?  Generally, you don’t leave thinking what a great conversation. 

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Filed Under Business, Customer service, Entrepreneurship

June 27th, 2007

Tipping makes you feel good

By Arshad Merali

When we go to a restaurant or a bar, we usually leave a tip… this is what we’re conditioned to do. Some people leave more than others, but for the most part, we all do it.

But what about when you buy a coffee or a sandwich at the take-out place, do you leave a tip? Most people don’t… I know that I never used to.

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Filed Under Customer service, Restaurants

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